FAQ

Below you will find subscription FAQs. If you want to view Shop FAQs, please click below.

Website Migration FAQs

We recently moved from WooCommerce to Shopify. Don’t worry, your account and reward points have been transferred!

You’ll get an invite email to activate your account on the new platform. If you haven’t received it, email me at hellohappydaya@gmail.com and I’ll check for you.

Once your account is activated, please review your details.

Thank you for your support! Unfortunately, due to technical issues, we can’t migrate all active subscriptions. After logging into your account, please check for the “Manage subscriptions” button or see if your subscription details appear.

If not, you’ll need to sign up for the Cherry Blossoms Picnic kit. Apologies for the inconvenience.

For customers with migrated subscriptions, please double-check your details (kits, shipping address, and payment info). You’ll be charged for the Cherry Blossoms Picnic kit on February 23rd, so no need to sign up again for the February kit!

before subscribe

Happy kits are every other month subscription service. Every 2 months I will pick a theme and design planner kits and washi tapes.

The subscription service opens on every 16th of February / April / June / August / October / December

The enrolment will be closed on the end of the month.

Kits are shipped during the first or second week of the month after you enroll.


Eg. if you enroll in February, your kits will be shipped in the first or second week of March.

There are 6 different kits for you to subscribe.

1. Sticker kit $25 = Suitable for all types of planners. This kit includes 3-4 washi tapes.

1.1 Sticker kit + Exclusive washi tapes $38 = Now you can subscribe to just a sticker kit and receive all washi tapes in the collection!

1.2 Sticker kit (no washi tapes) $25

2. Vertical kit $20 = A full vertical kit with 8 sticker sheets. Designed to be used up to 2-3 weeks. The width of the box is 1.5″.

3. Mini kit $15.50 = A compact vertical kit suitable for small vertical planner. It has little bits of everything from a vertical kit. The width of the box is 1.5″.

4. Hobonichi Weeks kit $17.50 = Weekly view for 2-3 weeks. Plus a monthly view when purchasing during sign up period.

5. Hobonichi Cousin kit $17.50 = Weekly view for 2 weeks. We also have a monthly kit add-on ($5.50)

6. Washi tapes kit $30

The prices above don't include shipping fees. :)

Please note that if you subscribe to “Sticker kit + Exclusive washi tapes” or “Washi tapes kit” WITH another kit. You will not receive exclusive washi tapes. 

Exclusive washi tapes are designed to be gifts for customer subscribing multiple kits.

But I received many requests from customers who don’t use stickers, but wants to get all of the washi tapes. Therefore, I decided to add 2 subscriptions for this reason. It is “Sticker kit + Exclusive washi tapes” and “Washi tapes kit”. 

There are 3 ways to get all the washi tapes:

  1. Subscribe to the Sticker Kit ($25) and either the Vertical, Mini, Hobonichi Weeks, or Hobonichi Cousin Kit. By subscribing to two kits, you'll receive exclusive washi tapes as gifts.
  2. Subscribe to the Sticker Kit ($38) if you don't want to subscribe to any other kits.
  3. Subscribe to the Washi Tape Kit if you only want the washi tapes.

I'm really sorry, but because subscription shipping is already discounted, I can't combine the orders for shipping.

However, to make up for it, I’m offering 2 free sticker sheets with your shop order to help with the shipping cost! 😊

I aim to finalise the kit details a week before sign-up opens. Please visit our subscription main page to check the theme.

The full reveal video is usually posted during the last week of the enrolled month on our Instagram IG Story Highlights.

  • USA: We save on shipping by sending orders in bulk via Express (USPS) to a USA fulfillment center. They handle shipping within the USA for us.
  • Other countries: Orders are shipped via Thailand Post.

Please note that custom fees/duty taxes/VAT are buyer’s responsibility.

I'm so sorry to say that I can no longer sell to the EU due to the new GSPR regulations. The rules and penalties are way too scary for me to manage. 😢 I hope you understand, and I truly appreciate your support!

If a new update allows us to ship again, we’ll be sure to let you know!

after subscribed

Important: To make changes to your subscription, you must do it when sign-ups open. Sign-ups start on the 16th, and the renewal date is the 20th, giving you time to make any updates.

Or, you can email me, and I’ll update it for you!

  1. Log into your account.
  2. Click on the "Manage Subscription" button.
  3. On this page, you can pause or cancel your subscription.
  4. Click the "See More Details" button. On this page, you can:
  • Add kits or add-on goodies to your subscription
  • Edit your payment details
  • View your shipping options and address.

Your payment is usually charged on the 20th of the month you enroll.

For example, if you sign up for the February kit, the sign-up period will open on February 16th, and your payment will be charged on February 20th.

  1. Log into your account.
  2. Click on "View addresses" under Account details on the right.

Once you update your shipping address under "View Addresses" in My Account, it will automatically sync with your subscription.

Once an invoice is created, updating your shipping address will only apply to future orders, not the existing invoice.

Please email me at happykit@happydaya.com and I'll update the shipping address for you.

I totally understand that life can get busy and sometimes you might miss upcoming charges.

If I haven't shipped your kits yet, I'd be happy to cancel and refund your order. However, please note that I won’t be able to refund the processing fees that the payment processors and Shopify took from me. I hope you understand! :)

All orders will receive tracking number.

I'm very sorry for the mistake! Please email me at hellohappydaya@gmail.com for shop orders or happykit@happydaya.com for subscription orders, and I’ll be happy to send you a replacement.

If you have any questions

Feel free to email me at happykit@happydaya.com